Return & Exchange Policy
Our returns policy is in addition to your rights under the New Zealand Consumer Law. A credit to the value of the product will be given. No cash refunds.
Change of mind returns
We will accept returns for yarn provided that:
- Goods are returned or exchanged within 14 days from the purchase date (exclusions apply). After this period, you may not be entitled to a refund or exchange.
- You produce your original register receipt, online tax invoice at the time you return the item.
- The goods are in the original packaging
- The goods are in its original condition and not been used or damaged in any way and must be odour free.
We have a no return policy on all patterns.
Willoughbys Creative reserves the right to assess the condition and age of returned goods prior to offering an exchange.
We ship throughout New Zealand. Currently, do not ship orders outside New Zealand. For more information please email email@example.com
|Order Total||Postage & Handling Fee|
|Orders under $40||$5 postage & handling|
|Orders $40 - $80||$10 postage & handling|
|Orders over $80||FREE|
How do I book a workshop?
Please contact us at (03) 313 6062 or email firstname.lastname@example.org to find out more about our workshops and/or to book your spot. Don't forget to follow us on Facebook and Instagram to keep-up-to-date with upcoming events and workshops.